Position Title: Annual Giving Manager
Reports to: Chief Development Officer
Fountain House, a world-renowned community mental health organization, successfully addresses the devastating impact of serious mental illness. Founded in New York City in 1948 with the belief that people living with mental illness can be active participants in their own and each other’s recovery. Each year, over 1,300 members come to Fountain House to contribute their talents, learn new skills, access opportunities and forge new friendships.
Fountain House creates a culture that transforms lives. Our members, in partnership with staff, operate employment, education, housing and wellness programs. They perform all activities, including advocacy, administrative support, building maintenance and food preparation that keep our community going. Members hold jobs, graduate from schools, develop social networks and experience fewer hospitalizations and improved overall health. Increased fulfillment, sense of purpose, and stability inevitably follow.
Fountain House has inspired the creation of hundreds of similar programs in 34 countries that serve more than 100,000 people annually. In 2014, the Conrad N. Hilton Foundation recognized our global reach and the efficacy of our evidence-based model with the prestigious Conrad N. Hilton Humanitarian Prize.
Fountain House provides professional development opportunities and promotes from within. As a result, you will find a culture that supports and inspires personal growth and development.
The Annual Giving Manager will implement Fountain House’s annual direct mail and multi-channel campaign. The individual will work closely with the Communications team and direct mail vendors in the planning, strategy and design of donor materials. This individual will also have the opportunity to manage a select portfolio of mid-level and major donors. This position is a great fit for someone who is analytical and organized, a strong communicator, knowledgeable about direct marketing, a good writer and passionate about promoting mental health.
· Support and assist the growth of the $2M individual giving program.
· Develop, implement, and coordinate both, direct mail and online strategies for donor retention, new donor acquisition, donor upgrades and monthly conversion.
· Manage and build relationships and increase giving from a select portfolio of mid-level and major donors.
· In partnership with direct mail consultants, execute annual multi-channel direct marketing program from conceptualization, design, copywriting through gift acknowledgement and reporting process.
· Collaborate with Communications team to gather stories, images, and programmatic information to be utilized in direct marketing solicitation and cultivation pieces.
· Take lead on developing other annual giving campaigns, including monthly giving, social media, peer-to-peer fundraising and workplace giving.
· Design and test cultivation and stewardship vehicles to keep donors informed and engaged, including but not limited to new donor welcome series, lead nurturing campaigns, cultivation events, and advocacy and volunteer opportunities.
· Develop, coordinate, cultivate and steward relationships with current mid-level donors ($1,000-$25,000) through moves management.
· Conduct prospect research.
· Develop and present donor profiles; gift reports, statistical and analytical reports, financial and gift summaries using Salesforce, iWave and online research.
· Write proposals, reports, letters, and acknowledgments; as well as prepare presentations that are persuasive, inspiring, and customized to target individuals and family foundations.
- Provide support for meetings and events; prepare background information materials, assist with follow-up and next steps.
- Respond to phone, email and online inquiries.
- Produce mailing lists as needed.
- Gift Processing; record incoming gifts in database, prepare monthly gift reports, and coordinate timely acknowledgements for all gifts received.
- Generate queries to produce analytical reports and create fundraising reports as requested by the Chief Development Officer.
· Must possess current and valid U.S. work authorization and be eligible to work for any U.S. employer without sponsorship.
- Bachelor’s degree required.
- 3-5 year’s work experience in non-profit fundraising.
- Knowledge of mental health issues and passion for alleviating the associated stigma.
- Ability to write clearly, persuasively and effectively in a variety of formats.
- Strong knowledge of and previous experience in individual giving program, preferred.
- Plan, prioritize, and organize work effectively to produce measurable results; keep current with and effectively apply new work methods, skills and technologies to complete work.
- Experience working with MS Office suite software, Adobe CS, and email marketing tools (Pardot, Mailchimp, BlueState Digital, etc.), CRM (Salesforce NPSP preferred), and peer-to-peer tools (Classy).
- Good sense of humor and ability to thrive in a collaborative environment.
· Bi-lingual a plus.
Salary Range: $55K-$70K, commensurate with experience