Social Enterprise Worker

 Position:         Social Enterprise Worker

Report To:     Employment Resource Center Coordinator


Job Advertisement

Fountain House successfully addresses the devastating impact of serious mental illness. We were founded in New York City in 1948 with the belief that people living with mental illness can be active participants in their own and each other’s recovery. Each year, over 1,300 members come to Fountain House to contribute their talents, learn new skills, access opportunities and forge new friendships.  

Fountain House creates a culture that transforms lives. Our members, in partnership with staff, operate employment, education, housing and wellness programs. They perform all activities, including advocacy, administrative support, building maintenance and food preparation that keep our community going.   Members hold jobs, graduate from schools, develop social networks and experience fewer hospitalizations and improved overall health.  Increased fulfillment, sense of purpose, and stability inevitably follow.

Fountain House has inspired the creation of hundreds of similar programs in 34 countries that serve more than 100,000 people annually.  In 2014, the Conrad N. Hilton Foundation recognized our global reach and the efficacy of our evidence-based model with the prestigious Conrad N. Hilton Humanitarian Prize.


Job Summary:

In 2013, Fountain House launched our Social Enterprise Initiative as another avenue for creating jobs for people with mental illness and currently operates six social enterprises that provide employment opportunities for our members.  Social enterprise achieves a double bottom-line.  It offers affordable, top-quality services to clients while providing employees from traditionally marginalized populations with the opportunity to enter the workforce and obtain invaluable job skills.  Members learn industry specific skills that are transferable in the marketplace through innovative and entrepreneurial ventures.

Fountain House is looking for a creative, dynamic and community-focused individual to help expand our Social Enterprise Initiative.  This person will oversee the effective operation of our six enterprises.  They will implement a double bottom line by focusing on the success of both our membership and the businesses.  The ideal candidate will be willing to travel throughout the city, fill in for our members when necessary, and possess a can do attitude.


Job Functions:

Key Responsibilities:

  • Build and support robust social enterprise program within the Fountain House Employment Model guidelines.
  • Supervise the coordination between quality control, customer service execution, logistics, and member needs to ensure success of the mission.
  • Collaborate with the Social Enterprise Team to engage in continuous program improvement, ensuring outcomes are achieved while operating efficiently.

Member Management:

  • Liaison with Temporary Employment Management/Fountain House staff to ensure smooth onboarding and the ongoing success of the members.
  • Engage members in on-going discussions about their employment goals and techniques as appropriate to help guide the member to goal achievement.
  • Train members in necessary skills to succeed in their current position and prepare them for future positions.
  • Identify member problems early and provide necessary support. 
  • Create a work environment that fosters teamwork, personal growth, and self-confidence.

Business Management:

  • Develop necessary operational structures and protocols that are in line with the Fountain House Employment Guidelines and support smooth service operations.
  • Maintain contact with clients and respond to their concerns/needs.
  • Conduct operational audits and design improvements to optimize performance, quality and operational productivity.  
  • Manage equipment, supplies and other inventory.
  • Inspire and motivate all employees by way of training, proactive communication, and guiding by example with the desire to explore new ideas and create a positive work environment.


Other Requirements:

  • Bachelor’s degree required.
  • Working knowledge of mental illness preferred.
  • Self-starter with the ablility to take initiative in all situations and the ability to function effectively in a fast-paced, entrepreneurial and inclusive environment.
  • Ability to communicate with customers, employees, stakeholders, business owners, ect. with diplomacy.
  • Ability to anticipate problems and develop contingency plans to problem-solve, as well as evaluate and implement alternative courses of action.
  • Ability to adjust style and approach according to environment and audience.
  • Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.
  • Team player with exceptional interpersonal skills


  1. Paid Time Off and Ten (10) Paid Holidays
  2. Paid Bereavement Leave
  3. Medical, dental and vision plans (contribution towards premium required)
  4. Life Insurance
  5. Voluntary Life Insurance
  6. Whole Life Insurance
  7. Short-Term Disability
  8. Long-Term Disability
  9. Supplemental Disability
  10. Workers’ Compensation
  11. Tuition Assistance
  12. Tax Deferred Annuity
  13. Flexible Spending Accounts

To apply for this position, you must view website at  If interested, please submit your resume and cover letter via e-mail to  NO PHONE CALLS.  EEO


Awards + Recognition

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