Social Enterprise Job Coach

Position:         Social Enterprise Job Coach

Report To:     Employment Resource Center Coordinator

Organization Background:

Fountain House successfully addresses the devastating impact of serious mental illness. We were founded in New York City in 1948 with the belief that people living with mental illness can be active participants in their own and each other’s recovery. Each year, over 1,300 members come to Fountain House to contribute their talents, learn new skills, access opportunities and forge new friendships.  

Fountain House creates a culture that transforms lives. Our members, in partnership with staff, operate employment, education, housing and wellness programs. They perform all activities, including advocacy, administrative support, building maintenance and food preparation that keep our community going.   Members hold jobs, graduate from schools, develop social networks and experience fewer hospitalizations and improved overall health.  Increased fulfillment, sense of purpose, and stability inevitably follow.

Fountain House has inspired the creation of hundreds of similar programs in 34 countries that serve more than 100,000 people annually.  In 2014, the Conrad N. Hilton Foundation recognized our global reach and the efficacy of our evidence-based model with the prestigious Conrad N. Hilton Humanitarian Prize.

Job Summary:

Fountain House is looking to hire a job coach for our Social Enterprise Initiative (SEI).

We are looking for a community-focused individual who shares our passion for working with people living with mental illness and using business as a tool for sustainable social impact.  The SEI operates seven businesses, including; a landscaping business, outdoor courier service, indoor mailroom management service, catering/café business, janitorial service, counseling service, and an administrative business.

The SEI job coach will undertake a variety of tasks, including: training and direct supervision for social enterprise employees, help social enterprise employees discover and overcome their personal barriers, in relation to employment, and act as a liaison with clients.  S/he will also undertake a variety of administrative and programmatic tasks to help plan and organize program activities.  They will collaborate with the social enterprise team to engage in continuous program improvement, ensuring outcomes are achieved while operating efficiently.  The Social Enterprise Job Coach is expected to work in the field, providing services for the seven businesses, when necessary.

Job Functions:

Social Enterprise Job Coach Training and Management:

  • Provide field and in-house training for social enterprise staff to ensure smooth onboarding and ongoing success.
  • Facilitate workshops and hands-on training that develop life skills, critical-thinking skills, and work-readiness skills.
  • Liaison with Transitional Employment Management/Fountain House staff to ensure smooth onboarding and the ongoing success of social enterprise staff.

Business Coordination:

  • Oversee the daily administration for the businesses, including; scheduling employee shifts, assigning and supervising work and dispatch crews.
  • Develop necessary operational structures and protocols that are in line with Fountain House Employment Guidelines and support smooth business service operations.

Program Management:

  • Coordinate and manage project tasks to ensure project delivery within the allotted budget and timelines.
  • Support planning and coordination of the program and its activities.
  • Help build positive relationships within the team and external parties.
  • Coordinate special programs for the social enterprise staff.

Physical Demands

In addition to supervising staff and assisting in the coordination of the program, The SEI Job Coach can expect to spend time working within any of the services our businesses provide and perform physical labor, as needed.  The right candidate must possess the willingness and physical ability to work within the business services offered.

Other Requirements:

  • Bachelor’s degree required.
  • Driver’s license required.
  • Working knowledge of mental illness preferred.
  • Must be willing to travel throughout the city, fill in for our social enterprise staff when necessary, and possess a can do attitude.
  • Self-starter with the ability to take initiative in all situations and the ability to function effectively in a fast-paced, entrepreneurial and inclusive environment.
  • Ability to communicate with customers, employees, stakeholders, business owners, etc., with diplomacy.
  • Ability to anticipate problems and develop contingency plans to problem-solve, as well as evaluate and implement alternative courses of action.
  • Ability to adjust style and approach according to environment and audience.
  • Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.

Salary: $40,000

  1. Paid Time Off and Ten (10) Paid Holidays
  2. Paid Bereavement Leave
  3. Medical, dental and vision plans (contribution towards premium required)
  4. Life Insurance
  5. Voluntary Life Insurance
  6. Whole Life Insurance
  7. Short-Term Disability
  8. Long-Term Disability
  9. Supplemental Disability
  10. Workers’ Compensation
  11. Tuition Assistance
  12. Retirement Plan
  13. Tax Deferred Annuity
  14. Flexible Spending Accounts

To apply for this position, you must view website at www.fountainhouse.org.  If interested, please submit your resume and cover letter via e-mail to mmcnicholas@fountainhouse.org.  NO PHONE CALLS.  EEO

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